Question 1

What conditions do you treat?

Accepted Answer

We treat a wide range of conditions, including:
Sports injuries
Soft tissue injuries
Back/neck pain
Joint pain - Shoulder, hip, knee, ankle
Tendon and ligament injuries

Question 2

Do I need in-person or online physiotherapy sessions?

Accepted Answer

In-person sessions will involve hands on assessment and treatment plus gym access for rehabilitation exercises. Our online sessions are available if you are unable to attend the clinic. If you're unsure what treatment option suits you best, we offer a free 15 minute discovery call to talk through your rehab pathway.

Question 3

What happens during the first clinic appointment?

Accepted Answer

Your first session includes:
A detailed assessment
Discussion of your goals
Movement screening
Diagnosis explanation
A tailored treatment plan

Question 4

What can I expect from an online physiotherapy appointment?

Accepted Answer

Our online physiotherapy appointments offer a comprehensive consultation and video assessment that mirror the thoroughness of in-person sessions. Virtual sessions exclude hands-on treatment, all therapeutic interventions are exercise-based.

Question 5

What is online coaching and how does it differ from online physiotherapy sessions?

Accepted Answer

Online coaching is a remote 4-week subscription allowing you to receive tailored rehabilitation support from anywhere in the world. You receive a daily plan as opposed to a one-off session.

Question 6

How long is an appointment?

Accepted Answer

Appointments typically last 45 minutes.

Question 7

Do I need to bring anything?

Accepted Answer

If possible, please send any relevant scans/reports to aaron@nextlevelclinic.co.uk in advance of your appointment, or bring them along with you.

Question 8

What do I need to wear to my appointment?

Accepted Answer

We recommend wearing comfy, loose fitting clothing that allows for easy movement. This type of attire enables us to assess your mobility accurately and perform a range of treatments without restriction.

Question 9

Where are you located?

Accepted Answer

For sat nav, please follow directions for Super Training Gym, GL52 7DQ. We are located in the building next to the gym, which is the end unit. If you arrive early for your appointment, you are welcome to take a seat in the gym waiting area.

Question 10

Is there parking?

Accepted Answer

Yes, there is parking available outside the clinic and gym.

Question 11

What is your cancellation policy?

Accepted Answer

We understand that sometimes plans change. To ensure efficient scheduling and availability for all clients, we require at least 48 hours’ notice for appointment cancellations. If you cancel your scheduled session within 48 hours of the appointment, a 50% cancellation fee will be charged to cover the costs incurred. All monthly programming will be charged every 4 weeks and is non-refundable, however you can cancel before the next payment is taken if 7 days notice is given. This policy helps us manage our resources effectively while continuing to provide expert injury rehabilitation services to all clients. We appreciate your understanding and cooperation in adhering to this policy.

Question 12

I'm unsure which appointment option I need to book, which do I select?

Accepted Answer

We understand there are many options to choose from at Next Level. If you're unsure which treatment option you require, please book in for a 15 minute call so we can discuss your history, current situation and goals. This service is free of charge.

Question 13

Do i need a referral to see a physiotherapist in Cheltenham?

Accepted Answer

No, you can book directly with Next Level Clinic.

Question 14

Can you refer for a scan if required?

Accepted Answer

Yes, if required, we can refer to Cheltenham Nuffield or Cobalt for imaging.

FAQS