Privacy Policy
We are committed to protecting your personal information and handling it responsibly in accordance with the UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
Patient records collected may include personal details (name, date of birth), contact information (address, phone number, email), medical history, assessment findings and treatment notes and other information relevant to your care. We may also collect information relating to appointments, payments, online coaching and communications with you. We collect and use this information to provide safe and effective physiotherapy treatment, maintain accurate clinical records, manage appointments and payments, provide online coaching to communicate with you regarding your appointments and care.
How we store your information
Patient records are stored securely and only accessed when necessary for clinical purposes. Clinical records will be retained for a minimum of 8 years after completion of the final session.
Third-party services
We use trusted third-party services to manage bookings, payments, consultation forms, online coaching and virtual consultations. These currently include Jane App, My PT Hub and WhatsApp. Where third-party providers process personal information on our behalf, they are required to handle that information in accordance with applicable data protection requirements. Their own privacy policies may also apply to information processed through their platforms.
Sharing your information
Your personal data will not be shared with third parties without your consent unless there is a lawful basis for doing so. This may include where it is necessary for your care, where you have provided consent, where we are legally required to do so, or where necessary to protect your vital interests. You have the right to request your personal data and request correction of inaccurate information.
If you would like to exercise any of these rights, or have any concerns about how we use your personal information, please contact us at aaron@nextlevelclinic.co.uk. We will respond to a valid request within one month. You also have the right to make a complaint to the Information Commissioner's Office (ICO).